Frequently Asked Questions
I NEED HELP!
Something not working with the site? Send us an email at email@example.com so we can look into & fix the issue.
How often will there be new content posted?
We are creating, editing, and uploading new content regularly. We plan to add new content each week.
I have a suggestion for a topic, or someone to interview!
That's great! Please send us your suggestions at firstname.lastname@example.org
PRIVACY AND DATA QUESTIONS
What will you do with my email & personal information?
Your privacy rights are very important to us, and we will NEVER sell or give your data to any third party service or advertiser. That's not how we roll. We will also never take advertising on the platform, and will remain 100% subscriber supported.
We will however sometimes contact you at the email address you have provided with information regarding Quantum Health TV, such as updates on new content, account/billing issues, or changes to the platform. We will do that with care and discretion, and do our best not to spam you.
BILLING AND ACCOUNT QUESTIONS
Will you offer different kinds of subscriptions?
Yes, in April 2021 we are rolling out a monthly pricing plan. We are also starting to offer 'rental bundles', small collections of videos that can be rented for a few days at a time. We will keep our subscribers updated as new subscription offerings are launched.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Also, sometimes, payments may take 5-10 minutes to process, and you may see a "pending" charge during this time. This is our of our control, and usually due to delays between your bank and our payment processor.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
PS: we're sorry to know you want to go! Please consider emailing email@example.com if you have specific issues or concerns to see if we can address them!
VIDEO PLAYBACK QUESTIONS
The video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. You may experience playback issues at times when you have limited bandwidth. We also recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos on a TV using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site directly on your TV. Check your TV's user manual for more information on how to connect an external video source.
Can I watch videos on any phone or tablet?
Yes. Our website automatically adapts to all phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support any Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser, or any version of Internet Explorer. And unfortunately, our platform doesn't work well with some of the newer non-traditional browsers.
HAVE A QUESTION THAT'S NOT ANSWERED HERE?
Send us an email at firstname.lastname@example.org and we will do our best to answer it.